UPDATE: A widespread malfunction of the Opal system has left Sydney train stations unable to accept credit and debit card payments. Commuters reported issues with top-up machines on Friday, October 27, 2023, leading to significant disruptions on Saturday morning.
This technical failure has caused some station gates to remain open, as Transport for NSW works urgently to resolve the issue. The malfunction is currently limited to the rail network and is not affecting other public transport services.
Transport for NSW had initially advised commuters to use credit or debit cards to access services during the top-up machine outage. However, less than 24 hours later, a spokesperson confirmed that the problem persists and has expanded. “We apologize for the inconvenience,” the spokesperson stated. “Contingencies are in place to ensure that commuters who rely on contactless cards can still travel.”
The Opal card readers are still operational, allowing those with sufficient balance to continue their journeys without disruption. Commuters are encouraged to top up their cards online via the Opal Travel app or at authorized retailers, as funds already loaded onto Opal cards remain accessible.
In a statement issued on Friday evening, Transport for NSW indicated that the issue was due to a “technical malfunction affecting Top Up/Ticket Machines at train stations.” As the situation develops, authorities are focused on restoring full functionality to the Opal system as quickly as possible.
Passengers are advised to stay informed through Transport for NSW updates and to plan their travel accordingly. The agency is committed to minimizing disruption and ensuring that all commuters can access the services they need.
This ongoing situation highlights the reliance on contactless payments in public transportation and the potential impact of technical issues on daily commuters. Stay tuned for further updates as Transport for NSW works to resolve this urgent matter.
