UPDATE: At least 7,000 Commonwealth Bank customers are facing significant disruptions due to a major outage affecting online banking services. The incident began shortly before midday on September 28, 2023, leaving many unable to access their accounts through the bank’s mobile app and some ATMs.
Authorities confirm that while no branches were closed, customers have expressed their frustration on social media, with reports of ongoing issues persisting into the afternoon. A Commonwealth Bank spokeswoman stated, “Some of our services were unavailable for approximately an hour before they started being restored.”
As of 2 PM AEST, the bank is still working diligently to reconnect affected systems. In a post on X, the bank acknowledged the ongoing issues: “An issue today affecting some of our services is currently being fixed. CommBank banking services, including payments, online access, and ATMs are being restored.”
Downdetector reported that outage alerts peaked at 7,114 shortly after midday and remained elevated, with over 700 reports still coming in just before 2 PM. This incident is notable as Commonwealth Bank is not only Australia’s largest bank but also its most valuable company, boasting more than 17 million customers.
The impact of this outage is profound, as the bank recently announced a record net profit after tax of more than $10 billion in the 2024/25 financial year. Customers are anxiously awaiting full service restoration, and the bank has apologized for the disruption, thanking customers for their patience during this challenging time.
What happens next? Customers are encouraged to keep an eye on social media and official bank communications for updates on service restoration. As this situation develops, further impacts on customer transactions and bank operations may unfold.
Stay tuned for live updates as we continue to monitor this critical situation affecting thousands across Australia.
