UPDATE: Zoom Communications, Inc. has just announced a groundbreaking achievement as its AI-first cloud phone system, Zoom Phone, surpasses 10 million seats globally. This milestone marks a pivotal moment in the evolution of business communications, transforming how organizations connect in the AI era.
Launched in 2019, Zoom Phone has rapidly become one of the fastest-growing solutions in the cloud telephony market. The surge in adoption signals a significant shift from outdated legacy systems to unified, AI-driven communication solutions. Built on Zoom’s robust and open platform, Zoom Phone combines enterprise-grade features with cutting-edge AI technology, enabling businesses to enhance collaboration and improve customer interactions.
“We’re witnessing organizations worldwide rethink their phone systems,” stated Chris Moss, general manager of Zoom Phone. “Reaching 10 million seats demonstrates how customers are realizing tangible benefits like simpler management and reduced costs, alongside smarter, AI-powered interactions.”
According to Zeus Karravala, principal analyst at ZK Research, the rapid growth of Zoom Phone is unsurprising given the company’s continuous innovation and commitment to customer satisfaction. “Zoom’s approach to meetings has translated seamlessly into their phone service, making them a leader in this space,” he explained.
The impact of Zoom Phone is already being felt by users. Brock Taffe, head of operations and events for the Sydney Film Festival, reported an impressive 81% cost savings during the festival’s core period after switching to Zoom Phone, highlighting the financial advantages of this modern communication platform.
Zoom Phone’s latest milestone coincides with a broader momentum within Zoom’s communications ecosystem. With innovative features in AI and mobility, Zoom Phone integrates calling, meetings, messaging, and contact centers into one flexible solution. This seamless connectivity is essential for businesses aiming to streamline operations and enhance customer experiences.
For more insights on Zoom Phone and its capabilities, visit zoom.com.
As Zoom continues to innovate, the company reaffirms its mission to provide an AI-first work platform that strengthens human connections. Zoom’s tools, including the AI Companion and integrated communication features, empower teams to collaborate effectively, regardless of their location.
Stay tuned for further developments as Zoom leads the charge in redefining what intelligent communication looks like in the modern workplace. The implications of this achievement extend far beyond numbers, reflecting a significant transformation in how businesses engage and connect with their customers.
