UPDATE: New reports confirm a shocking rise in gambling harm incidents in Canberra, with a staggering 70% increase in money-seeking behavior over the past year. Yet, fewer than 2% of these incidents led to referrals for help through the ACT’s self-exclusion system or support services.
The latest data from the ACT Gambling and Racing Commission reveals that while reports of high-intensity play surged by 32% and loss of control incidents rose 9%, the response to these alarming trends remains critically low. This raises urgent concerns about the effectiveness of current measures to support those affected by gambling harm.
During the 2024-25 financial year, 19 of 37 gaming venues inspected were found to be non-compliant with ACT gaming laws, with many violating signage and information requirements. The commission expressed disappointment at the low referral rates, suggesting that venues may be adhering strictly to legislation but failing to provide adequate assistance to patrons in distress.
Craig Shannon, chief executive of Clubs ACT, emphasized that the industry is committed to harm minimization but faces significant challenges. He explained that strict legislative requirements create an “onerous liability” for clubs, impacting their willingness to engage patrons in self-exclusion processes. This could inadvertently isolate individuals from community connections, as those opting for self-exclusion may be barred from entire venues.
The commission is now urging venues to take a more proactive approach, beyond merely recording incidents. “We will engage closely with venues regarding their obligations to patrons they believe to be experiencing gambling harm,” the report states.
The findings underline a critical gap in support services, as many patrons are not receiving the help they need when reporting gambling-related issues. The collaboration between the commission and venues will be essential in developing effective strategies for intervention and support.
As the situation unfolds, observers are keen to see how the ACT government and industry stakeholders will address these pressing concerns and improve outcomes for those affected by gambling harm. The situation remains developing, and immediate action is needed to mitigate the impact of gambling in the community.
