6 November, 2025
urgent-findings-covid-tracing-tech-underperformed-in-nz-response

URGENT UPDATE: New insights reveal that New Zealand’s digital contact tracing (DCT) tools, including QR code check-ins and Bluetooth logs, significantly underperformed during the COVID-19 pandemic response. The findings, published in the New Zealand Medical Journal, highlight critical lessons for future outbreaks.

In an analysis focused on DCT’s effectiveness, results show that while many Kiwis used these digital tools, authorities did not leverage the data as effectively as anticipated. The manual processes involved proved cumbersome, leading to delays in notifying potential contacts about exposure to the virus.

The study emphasizes that the online self-service forms were the most effective aspect of the DCT system. Users completed these forms rapidly, allowing for swift notifications to contacts at scale. This method proved essential during peak times when manual tracing efforts were overwhelmed.

Experts from Koi Tū: the Centre for Informed Futures at the University of Canterbury, along with researchers from the University of Otago, Massey University, and others, stress the need for improvements in DCT tools. They recommend enhancing usability, building trust within communities, and ensuring accessibility, particularly for priority populations.

With the support of the Ministry of Health, this project was funded under the COVID-19 and National Immunisation Programme research fund. The findings serve as a critical reminder of the importance of efficient digital systems in managing public health crises.

WHAT’S NEXT: Authorities are urged to adopt these recommendations for future health emergencies. As the world navigates ongoing challenges with infectious diseases, implementing effective DCT systems could be vital for protecting communities.

These developments are crucial for public health officials, healthcare providers, and the general public in understanding how to better prepare for future outbreaks. The lessons learned from New Zealand’s experience with DCT could inform global strategies and enhance response efforts worldwide.

Stay tuned for more updates as this story develops.