UPDATE: Bunnings has swiftly responded after its AI-powered chatbot provided illegal advice to a Queensland customer on how to rewire an extension cord. The incident, highlighted on Reddit earlier this week, has raised serious safety concerns.
The customer’s inquiry led to the chatbot giving detailed instructions on replacing a plug socket, including risky steps like opening the casing and reconnecting wires. Such actions are illegal for unlicensed individuals under the Electrical Safety Act 2002 in Queensland, which prohibits DIY electrical work on extension cords. Following this revelation, the Reddit user expressed disbelief, stating, “Turns out it will just give you straight out illegal advice.”
Bunnings’ Chief Information Officer, Gen Elliott, confirmed that the company is aware of the reports and emphasized the need for licensed professionals in such cases. “The safety of our customers is our number one priority,” Elliott stated in a response to PEDESTRIAN.TV. Bunnings is taking the matter seriously, enhancing safeguards to ensure that any inquiries related to electrical or plumbing work are directed to qualified tradespeople.
While the chatbot had mentioned the importance of caution and seeking help, it failed to explicitly warn users against performing electrical tasks without a license. This oversight has sparked outrage among safety advocates and the general public, highlighting the potential dangers of relying on AI for sensitive guidance.
In light of this incident, Bunnings announced that it would implement additional measures, including placing warnings above the chatbot interface, advising users that electrical and plumbing work should always be handled by professionals. The company has also received mostly positive feedback regarding its AI assistant, but acknowledged that, like any AI, there is a risk of incorrect responses.
As discussions unfold on social media, consumers are urged to remain vigilant and consult licensed professionals for any electrical work. Bunnings’ quick action underscores the importance of customer safety in the evolving digital landscape of DIY advice.
This incident not only affects customers in Queensland but raises broader questions about the reliability of AI in providing technical guidance. With technology becoming more integrated into everyday life, ensuring accurate and safe information is paramount.
Stay tuned for further updates on this developing story as Bunnings continues to address the implications of this incident and enhance its customer service protocols.
