Apple has addressed an ongoing issue affecting older iPhone models in Australia that hindered users from connecting to emergency services. Owners of the iPhone 12 and earlier versions must now install the latest updates to ensure their ability to make emergency calls to 000. The updates, including iOS 18.7.4, iOS 16.7.13, iOS 15.8.6, and iOS 12.5.8, aim to rectify the problem and enhance overall functionality.
According to a report by MacRumors, the issue had previously affected users when attempting to make emergency calls, particularly in regional areas where network availability was inconsistent. Apple had initially issued the iOS 26.2 update to address the connectivity issue, but the latest updates are designed to prevent future complications.
Details of the Connectivity Issue
In a support document, Apple explained the circumstances surrounding the connectivity problem. The company noted that “Australian mobile network operators continue to improve support for emergency calling on their networks.” This statement highlights the ongoing efforts by local operators to ensure reliable access to emergency services.
The technical failure that led to this situation prevented some older mobile phones from successfully making emergency calls to Triple Zero. Apple emphasized that this affected users in areas where their primary mobile network was unavailable, despite an alternate network being accessible.
Assurances for Future Reliability
Apple has reassured customers that local mobile operators are actively working to improve network reliability. The company aims to eliminate these connectivity issues in the future, emphasizing the importance of emergency communication for all users.
For those unsure if their devices require updates, Apple has provided a detailed list of impacted iPhone models. It is also essential to note that certain devices are not affected by this issue, allowing users to check their models against the update requirements.
As Apple continues to enhance its software and address these critical issues, users are encouraged to stay informed about updates to maintain their devices’ functionality and ensure their safety in emergency situations.
