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TeamViewer, a prominent provider of digital workplace solutions based in Göppingen, Germany, has announced a remarkable increase in the adoption of its artificial intelligence (AI) offering, just three months following its initial promotion. The company reports that its AI platform has automatically summarized over 270,000 remote IT support sessions, showcasing a significant shift in how organizations manage their tech support.
From August to October 2025, the number of session summaries generated by TeamViewer AI surged fourfold compared to the previous three months. This rapid growth has been driven by approximately 10,000 customers who opted to utilize the AI features, leading to a 60% increase in active users from September to October alone. Since July, active users have experienced a staggering 400% rise.
Customers leveraging TeamViewer AI report noteworthy improvements in efficiency, including saving between 5 to 10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution. These enhancements reflect TeamViewer’s commitment to providing proactive IT management solutions.
Strategic Positioning in the Market
As a leader in secure remote connectivity and Digital Employee Experience (DEX) management, TeamViewer is uniquely positioned to capitalize on its proprietary data. The company boasts over 645,000 paying customers and facilitates more than 1 billion remote connections annually. TeamViewer’s DEX client monitors the health and performance of millions of devices, automatically addressing IT issues in real time.
Mei Dent, TeamViewer’s Chief Product and Technology Officer (CPTO), emphasized the company’s evolution. “Over the last 20 years, TeamViewer has become synonymous with secure remote connectivity and support. By integrating real-time auto-remediation capabilities and evolving our core business to be proactive and autonomous, we are positioning ourselves as the go-to company for IT support and endpoint management in the era of agentic AI.”
The upcoming Microsoft Ignite conference, scheduled for November 18-25, 2025 in San Francisco, will feature TeamViewer showcasing its complete AI offerings, including innovations around autonomous AI agents for IT support at booths #5445 and #1527.
Impact on the Digital Workplace
TeamViewer’s solutions provide significant value amid ongoing global digital transformation challenges. As organizations face issues like skilled labor shortages, hybrid working environments, and the need for accelerated data analysis, TeamViewer’s platform helps improve productivity, reduce machine downtime, and enhance both customer and employee satisfaction.
In 2024, TeamViewer reported an impressive revenue of around EUR 671 million, highlighting its robust business model and the growing demand for its services. The company’s focus on integrating cutting-edge technology with user-friendly processes positions it well for continued growth in the competitive tech landscape.
For further information about TeamViewer and its offerings, visit www.teamviewer.com.
