The launch of the 2025 Australian Digital Inclusion Index (ADII) report has highlighted both progress and ongoing challenges in digital inclusion across Australia. According to the report, while advancements have been made, significant gaps remain that need to be addressed to ensure equitable access to digital services for all Australians.
The Australian Communications Consumer Action Network (ACCAN) has welcomed the findings of the ADII, which serves as a key indicator of the country’s progress in digital inclusion. The report emphasizes that enhancements in digital access are evident; however, it also points out that many Australians still face barriers to connectivity, particularly those from low-income backgrounds.
To improve the situation, the ADII report recommends that the government establish a concessional broadband service for low-income customers. Carol Bennett, CEO of ACCAN, noted that this proposal resonates strongly with the community. She pointed out that nearly 70% of Australians support the idea of a subsidised broadband service, with support reaching as high as 82% among low-income households.
“Through our own research, we know that the work we are doing on digital inclusion is making a difference,” Ms Bennett stated. “However, this report shows there’s more to do.” She emphasized the need for government action, particularly highlighting the financial burden faced by many low-income citizens who spend over 10% of their income on internet services.
The report stresses the importance of connectivity for all Australians, particularly for those who struggle to pay for essential services. “Too many people are sacrificing connectivity to fund other essentials,” Ms Bennett added. She urged the government to recognize the economic and social benefits of a concessional broadband policy and to commit additional funding to help bridge the digital divide.
ACCAN serves as Australia’s peak communication consumer organization, funded by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. The organization advocates for consumer rights in the communications sector, striving to enhance digital access for all Australians.
The findings of the 2025 ADII illustrate that while Australia has made strides in digital inclusion, the journey is far from complete. As the country moves forward, it will be crucial to address the needs of its most vulnerable populations to ensure that no Australian is left offline.
