A recent report from Capterra reveals that Australian businesses are at risk of overspending and facing operational disruptions due to inadequate software purchasing decisions. The findings, presented in the 2026 Software Buying Trends Report, indicate that only 30% of organisations successfully adopt software that meets their needs, while the majority experience setbacks affecting both budget and productivity.
According to analyst Laura Burgess, “Choosing the right software isn’t just about ticking boxes. It’s about setting your business up for success.” The report draws on responses from 281 Australian decision-makers and highlights five key habits that distinguish successful software adopters from their disappointed counterparts.
Key Strategies for Successful Software Adoption
Successful software adopters employ a structured approach that begins with clearly defining outcomes and requirements. They are more likely to establish specific goals, budgets, and risk assessments early in the selection process. This proactive strategy helps avoid costly mistakes and ensures that the software aligns with business needs. In contrast, those who experience disappointment often cite factors like poor stakeholder communication and inadequate budgeting as areas for improvement in future purchases.
Another critical factor is the reliance on expert and peer input rather than solely on generative AI tools. The report indicates that 51% of successful buyers use user reviews and software comparison sites to inform their decisions, filtering options effectively. Disappointed buyers, however, tend to overlook these valuable resources, which can lead to uninformed choices. While AI can assist in the initial research phase, its output may lack context or accuracy; therefore, validating findings with verified reviews and expert analysis remains essential.
The process of shortlisting vendors also plays a significant role in success. Companies that engage with a focused shortlist of an average of 3.6 vendors are more likely to complete their selection within three months. Lengthy and unfocused searches often signal confusion and can result in dissatisfaction. Meaningful engagement with a select group of vendors helps streamline the process and minimizes the risk of regret.
Implementation and Alignment for Optimal Outcomes
A detailed implementation plan is crucial to the success of software adoption. Just over half of successful adopters in Australia create formal plans, a stark contrast to 31% of disappointed buyers. This planning involves careful consideration of timelines, training, and data migration. Common pitfalls identified among disappointed buyers include data migration issues (41%), implementation delays (40%), and budget overruns (36%).
As Australian businesses anticipate increasing software spending by 5-15% in the coming year, aligning software choices with long-term strategic goals becomes imperative. Successful adopters are less inclined to raise their software budgets compared to disappointed buyers, with figures showing 74% versus 89%. Making informed decisions from the outset can help control costs and reduce the need for unnecessary replacements.
The data suggests a clear pathway for Australian businesses seeking to enhance their software adoption processes. By planning ahead, leveraging peer feedback, and narrowing their vendor searches, companies can achieve better outcomes and mitigate risks. As organisations continue to invest in digital tools, understanding these key strategies will be essential for maximizing return on investment and minimizing disruptions in an increasingly competitive market.
