Current recipients of home care services and older individuals who have been approved for Home Care Packages (HCP) are set to receive important updates as the new Support at Home program approaches its implementation date of 1 November 2025. Letters detailing the transition to this program have been sent out starting from mid-October, with the aim of ensuring that recipients are well-prepared for the upcoming changes.
The correspondence includes a comprehensive booklet designed for older people, families, and carers. This booklet offers essential information about the Support at Home program and what it entails. Each recipient will receive a letter tailored to their specific circumstances, including their pension status and whether they were approved for an HCP before or after 12 September 2024.
According to the Department of Health, the letters will continue to be distributed until mid-October. This initiative is part of a broader effort to facilitate a smooth transition into the new support framework, which aims to enhance the quality of care for older individuals in their homes.
Resources for Home Care Recipients
In addition to the letters, Services Australia has developed a Support at Home eKit. This resource is designed to assist recipients in accessing estimated contribution rates and engaging in discussions with older people about their specific estimates. The eKit also provides answers to common questions that may arise during this transition period.
The introduction of the Support at Home program represents a significant shift in the way care is delivered to older individuals, with a focus on improving accessibility and support. By providing clear information and resources, authorities aim to empower recipients and their families to navigate this change effectively.
Recipients seeking further information can find copies of the letters and additional resources on the department’s official website. This proactive communication strategy reflects a commitment to ensuring that older Australians receive the necessary support as they adapt to the new program.
