John Crane, a prominent global leader in rotating equipment solutions and a subsidiary of Smiths Group plc, has launched its innovative service framework, Performance Plus™, aimed at significantly enhancing service excellence in the industrial sector. Announced on November 13, 2025, this modular framework is designed to help industrial operators reduce downtime, improve reliability, and advance sustainability initiatives.
According to a report by Deloitte, unplanned downtime results in approximately $50 billion in losses for industrial manufacturers annually, with equipment failure being responsible for over 40% of these costs. In light of growing pressures on industries to optimize asset performance and comply with stringent environmental regulations, the introduction of Performance Plus™ represents a pivotal advancement for operational efficiency.
Transforming Service Delivery
Philippe Lambert, Vice President of Commercial & Service at John Crane, emphasized the shift from being merely a supplier of components to becoming a strategic partner in performance. “The focus is on measurable outcomes, increased uptime, safer operations and a lower emissions and total cost profile across the asset lifecycle,” Lambert stated.
Performance Plus™ is backed by John Crane’s extensive network of engineers, operating in over 200 facilities across 50 countries. This framework integrates local expertise with a global reach, enabling the delivery of tailored service solutions that align with the specific operational needs of each customer. The framework employs data-driven monitoring, expert consultancy, and hands-on training to help clients enhance operational reliability and resilience.
Central to the framework are John Crane’s Seal Reliability Management contracts. These long-term service agreements are aimed at ensuring continuous reliability improvements and predictable maintenance costs through proactive monitoring and support. The company’s advanced diagnostics tools, such as the John Crane Sense® Turbo, have already achieved over 1 million hours of active remote monitoring in the field, demonstrating the tangible benefits of predictive maintenance and digital innovation.
Comprehensive Approach to Service Excellence
In addition to technological insights, John Crane’s technical specialists offer practical, data-backed advice to assist customers in making informed maintenance decisions. This empowers clients to adopt smarter, faster, and more sustainable operational practices. To further support these initiatives, the Performance Plus™ framework includes a training and upskilling program, equipping customer teams with the necessary knowledge to maintain performance, safety, and efficiency over the long term.
“Industry servicing shouldn’t exist in silos,” Lambert added. “John Crane Performance Plus™ delivers an integrated, customer-centric approach that combines smart technology, data insights, and human expertise to ensure operations run smoothly, reliably, safely, and sustainably. That’s what service excellence looks like in the modern era.”
For more information about Performance Plus™, visit the John Crane website at [www.johncrane.com/en/performance-plus](https://www.johncrane.com/en/performance-plus).
About John Crane: John Crane is a global leader in flow-control technologies and an innovator in solutions for rotating equipment within the energy and process industries. Its extensive portfolio includes mechanical seals, couplings, and filtration systems, all supported by advanced service solutions and digital diagnostics. With a presence in over 50 countries, John Crane plays a crucial role in the operations of Smiths Group plc, a FTSE 100 industrial technology company focused on engineering a better future.
