UPDATE: Mavenir has just been awarded the prestigious ‘Customer Experience’ accolade at the FutureNet Asia Awards 2025, recognizing its cutting-edge AI-driven Fraud and Security Suite for transforming mobile security. This significant honor was announced on September 16, 2025, during a high-profile ceremony at Marina Bay Sands in Singapore.
The award underscores Mavenir’s pivotal role in enhancing trust and safety for mobile users across the pan-Asian region. The company’s innovative solutions not only bolster security but also lead to substantial cost savings for communication service providers (CSPs), with some operators reporting over $500,000 in monthly savings.
Mavenir’s integrated suite, featuring the advanced SpamShield and CallShield technologies, empowers CSPs to combat voice and messaging fraud in real-time. For instance, Globe Telecom in the Philippines achieved a remarkable 67% reduction in blocked spam SMS, plummeting from 1.1 billion in the first quarter of 2023 to just 362.8 million in the same period of 2024. Additionally, bank-related spam dropped by 74%, while customer-reported scam messages fell by 44% year-over-year.
In Australia, TPG Telecom utilized Mavenir’s solutions to block nearly 19 million fraudulent voice calls in the first half of 2024, averaging 103,000 scam calls blocked daily—an astounding 280% increase compared to the same timeframe in 2023. The implementation successfully thwarted the delivery of over 59.6 million scam SMS.
Jan Schaar, Mavenir’s Regional Vice President for Asia Pacific, expressed pride in the recognition, stating, “Our AI-driven security solutions offer seamless protection, ensuring that every call and message strengthens trust between operator and customer.” He emphasized that Mavenir’s scalable, cloud-native solutions are essential as fraud tactics evolve.
The urgency of Mavenir’s innovations cannot be overstated. With fraud and nuisance calls continually eroding consumer trust in mobile communications, the company’s Fraud and Security Suite is setting new standards for customer experience and reliability. Mavenir’s technologies can proactively block up to 90% of spam and fraudulent messages, delivering a secure messaging experience.
As fraudsters increasingly use AI to enhance their tactics, Mavenir’s solutions stand out for their precision. The CallShield technology achieves a near-zero false positive rate through advanced machine learning models and real-time behavioral analysis, ensuring that operators can neutralize threats before they reach users.
The FutureNet Asia Awards celebrate outstanding advancements in automation and AI across the telecom industry, focusing on solutions that improve customer experience. Mavenir’s recognition highlights the growing importance of AI in safeguarding mobile communications, making it a must-watch player in the evolving telecom landscape.
As Mavenir continues to innovate, industry experts and CSPs will be looking closely at how these developments affect mobile security and user trust in the coming months. The award not only marks a significant milestone for Mavenir but also signals a shift towards more secure, AI-driven telecommunications.
Stay tuned for more updates as Mavenir leads the charge in redefining mobile security and customer experience across the globe.
