URGENT UPDATE: New rules just announced will stop interest charges on hardship-deferred rates, providing immediate relief for struggling ratepayers in Casey. This significant change, mandated by the State Government, aims to support residents facing financial distress, effective as of December 2025.
Casey Council confirmed it already suspends interest for residents approved for financial hardship deferrals, but the existing policy needs an update to align with the new State guidelines. The updated policy is expected to be presented by mid-2026.
According to Ministerial Guidelines, ratepayers experiencing hardship must be treated “fairly, compassionately and proportionately.” The new regulations broaden the definition of hardship to include sudden job loss, illness, mental health issues, family violence, and more. This means councils can now defer payments temporarily, allowing residents essential breathing space during difficult times.
While quarterly payments remain standard, councils are encouraged to offer smaller, more frequent payment options. Importantly, if ratepayers enter a payment plan after a hardship deferral, no interest can be charged.
Currently, Casey Council offers various supports like flexible payment plans. Mayor Cr Stefan Koomen highlighted the launch of a new payment gateway through Payble, allowing residents to pay their rates in manageable weekly, fortnightly, or monthly installments. “This puts residents in control of their payment schedules,” he stated.
The Council has also maintained a practice of waiving interest on overdue amounts for those on payment plans, despite the previous 2021 Rates Hardship Policy suggesting otherwise. The policy allows ratepayers to apply for deferrals and waivers of interest and charges.
However, the Casey Residents and Ratepayers Association (CRRA) president, Anthony Tassone, emphasized the urgency of updating the publicly available hardship policy to reflect the new requirements. He stated, “People in our community are hurting financially. Rising living costs and unexpected life events are pushing many households to the brink.”
Mr. Tassone believes the new rules will help prevent cycles of debt. “These changes help people stay engaged with the council instead of falling into a spiral of arrears and debt recovery,” he added.
Residents are encouraged to contact the Council immediately if they are struggling to pay their rates to explore available options. To apply for a rates payment plan, visit: casey.vic.gov.au/apply-rates-payment-plan. For financial hardship assistance, go to: casey.vic.gov.au/rates-financial-hardship.
As the cost of living continues to rise, the implementation of these new rules is poised to have a significant impact on the community, giving residents the relief they need during challenging times. Stay tuned for updates as Casey Council works to finalize the updated hardship policy.
