UPDATE: New data reveals significant improvements in ambulance ramping rates in New South Wales (NSW), marking a crucial step in the government’s $500 million initiative to reduce hospital waiting times. Released just moments ago, the figures show a notable uptick in the timely treatment of the sickest patients, particularly in western Sydney hospitals.
The latest statistics confirm that 37.5% of T2 emergency patients—those who are severely injured or sick—at facilities like Westmead, Blacktown, and Cumberland were treated within the mandated time frame over the past three months. This is up from 29% during the same period last year. Specifically, Blacktown Hospital saw its on-time treatment rate for severely injured patients surge to 31.4%, a dramatic rise from 17.7% in 2022.
“This is a promising start, but there’s still more work to do,” NSW Health Minister Ryan Park stated. “I want to thank staff for their amazing work in delivering these significant improvements.”
The data from the June quarter reveals that NSW hospitals have achieved their lowest ambulance ramping rates and best T2 treatment times since the onset of the pandemic. The government’s strategic response includes not just recruitment but also innovative programs aimed at directing patients to care facilities outside of hospitals.
Among the initiatives, the introduction of virtual urgent care services allows patients to receive care from home, significantly reducing the burden on emergency departments. Additionally, the hiring of ‘discharge concierges’ aims to expedite patient discharges, further alleviating overcrowding.
Despite these advancements, Minister Park cautioned that prioritizing the seriously ill can lead to longer wait times for less urgent cases. “During periods of high demand, those with less urgent conditions may experience extended wait times,” he explained. “I encourage the community to consider options for care outside the hospital, which could save you from an unnecessary wait in an ED.”
For non-life-threatening conditions, individuals are urged to contact Healthdirect at 1800 022 222, where registered nurses provide assessments and referrals to urgent care or virtual services.
Interestingly, NSW residents utilize ambulances at a significantly lower rate compared to other states. The Australian Medical Association’s 2025 ramping report card indicates that NSW had 133.9 ambulance incidents per 1,000 people last year, in stark contrast to 157 in Victoria and 232 in Queensland.
As these improvements unfold, the NSW government remains focused on tackling healthcare backlogs and optimizing emergency services. With ongoing commitment and resources, officials aim to ensure that all residents receive timely and effective medical care. Stay tuned for further updates as this story develops.
