BREAKING: Optus customers in Brisbane are facing significant disruptions due to an unexpected network outage affecting NBN services. This urgent situation was confirmed by Optus just moments ago, as issues have been reported across the River City and parts of Queensland.
In a statement on their official website, Optus acknowledged that, “Optus fixed line services, both internet and phone are experiencing issues in this area.” The company has apologized for the inconvenience and urged affected customers to remain patient as their teams work diligently to restore services. The outage’s timing is particularly alarming, coming off the heels of a recent incident that impacted thousands of customers in Melbourne.
Earlier today, Optus confirmed that their mobile network remains operational in Brisbane, but the effects of this outage are serious. Customers are reporting difficulties with calls, including those to emergency services, highlighting the critical nature of this disruption. Optus has advised that customers can only reach emergency services if they are connected to another mobile network or utilizing Wi-Fi to make calls.
This outage continues a troubling trend for Optus, as the company recently dealt with a significant incident in Melbourne’s southeast. Just last week, approximately 14,546 services were impacted due to a suspected vandalism incident, where a fibre cable was cut. Optus stated that this was related to an “underground fibre break,” leading to substantial service disruptions in the Frankston and Mornington Peninsula areas.
Officials from Optus have been in contact with authorities, including Victoria Police, regarding the previous incident, and are cooperating fully with the ongoing investigations. The swift response from authorities underscores the serious implications of such outages, particularly when emergency services are affected.
As customers in Brisbane navigate this latest setback, the urgent question remains: how quickly will Optus restore full connectivity? The company has promised to provide updates as they become available.
Stay tuned for more updates on this developing situation. Customers are encouraged to monitor Optus’ official channels for the latest information.
