UPDATE: Zoom Communications, Inc. has just unveiled its groundbreaking AI Companion 3.0 at Zoomtopia 2025, a move set to dramatically enhance how teams communicate and collaborate. The new features, powered by agentic AI, are designed to transform the workplace experience by offering personalized assistance and actionable insights.
The announcement, made earlier today, emphasizes Zoom’s commitment to revolutionizing productivity and collaboration. According to Zoom CEO Eric S. Yuan, “Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress.” This innovative upgrade provides users with tools to prioritize tasks, streamline workflows, and ultimately drive business success.
AI Companion 3.0 introduces a suite of advanced features aimed at improving the workday. Users can now leverage AI to manage busywork more effectively, ensuring they focus on what truly matters. Tasks like meeting preparation and in-meeting recommendations will be streamlined, allowing professionals to operate at peak efficiency.
This latest version of Zoom’s AI is not just an assistant; it serves as a collaborative partner. With the ability to synthesize information from various sources—including meeting transcripts, chat histories, and external market data—AI Companion 3.0 helps users gain deeper insights and make informed decisions quickly.
The new capabilities also include AI-driven note-taking across all Zoom meetings and even for interactions on other platforms such as Microsoft Teams and Google Meet. This feature is set to roll out in November 2025 and is available at no additional cost for paid Zoom Workplace accounts.
In addition to enhancing team collaboration, Zoom is also focusing on customer experiences. The Zoom Business Services suite is set to launch new features that leverage agentic AI to improve customer interactions and automate support tasks. Innovations such as the Agentic AI Expert Assist and Zoom Virtual Agent will provide businesses with the tools needed to enhance customer satisfaction and operational efficiency.
For organizations seeking tailored solutions, Zoom is introducing the Custom AI Companion, allowing businesses to create and deploy customized AI agents designed to meet specific needs. This low-code builder enables admins to implement unique solutions easily, ensuring that AI capabilities align closely with organizational goals.
The rollout of these cutting-edge features is expected to have a significant impact on how businesses operate, fostering more productive and engaging work environments. The AI Companion 3.0 is positioned to redefine interactions for both employees and customers, marking a pivotal shift in workplace technology.
Tune into Zoomtopia today for the Americas and tomorrow for APAC, EMEA, and Japan to learn more about these innovations. For further details, visit the Zoom newsroom.
As this story develops, stay connected for more updates on how Zoom’s latest technologies are shaping the future of work.
