Chris Morrissey

zoom-launches-next-gen-virtual-agent-to-revolutionize-customer-support

Zoom Launches Next-Gen Virtual Agent to Revolutionize Customer Support

Editorial 24 February, 2026

Zoom Communications, Inc. has introduced the latest iteration of its customer service technology, the...

zoom-achieves-first-gartner-magic-quadrant-recognition-for-ccaas

Zoom Achieves First Gartner Magic Quadrant Recognition for CCaaS

Editorial 10 September, 2025

BREAKING: Zoom Communications, Inc. has just been recognized in the 2025 Gartner® Magic Quadrant™...